Refund and Return Policy

Thank you for shopping at AjantaStore online pharmacy. If you need to return or request a refund, this policy will guide you through the process.

Eligibility for Returns

Please note that we cannot accept returns for medications that were correctly shipped according to the customer’s order and meet the required quality standards.

Returns are accepted in the following circumstance:

• Damaged Shipments: You may return goods if they arrive damaged. Please contact our Customer Support as soon as possible.
• Faulty Medications: For medications that arrive faulty or of unsatisfactory quality, we offer a replacement or a refund. Please note that refund amounts may be adjusted in accordance with our policy.
• Condition: The product must be unused and in its original packaging.
• Timeframe: Return requests must be made within 30 days of the purchase date for non-prescription products.
• Proof of Purchase: A receipt or proof of purchase is required.

Non-Returnable Items

Medications and other products delivered correctly and meeting all medication standards cannot be returned. This includes:

• Prescription medications
• Products that are not damaged or defective

Other non-returnable items include: gift cards, prepaid cards and particular personal and health care products. Please check return eligibility before purchase.

Non-delivered Items

If the estimated delivery date for your order has passed and your item hasn’t arrived, you should contact our Customer Care department immediately. We will investigate the issue with the shipping carrier and, if the order is confirmed as non-delivered, offer you a replacement or a full refund. To process your claim efficiently, please provide your order number and any relevant details about the non-delivery. Please note that our policy only covers claims for non-delivery if reported within 30 days of the expected delivery date.

How to Request a Return

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at ask@ajantastore.com   or call us at 986-456-6782
2. Provide Details: Include your order number, a description of the issue, and the reason for the return.
3. Return Instructions: If your return request is approved, we will provide you with instructions on how to return the product.
   

Refund Processing

Once we receive and inspect the returned product:

• Approval: We will notify you of the approval or rejection of your refund request.
• Processing Time: If approved, refunds will be processed to your original payment method. Please allow 5-10 business days for the refund to appear in your account.

Policy Updates

AjantaStore reserves the right to update or modify this Refund and Return Policy at any time. Changes will be posted on this page and will apply to all returns and refunds processed after the update date.

Contact Us

For any questions or further assistance regarding our refund and return policy, please contact us at:

– e-mail: ask@ajantastore.com

– WhatsApp: 986-456-6782

– Contact Form

Thank you for choosing AjantaStore. We are committed to ensuring your satisfaction and are here to assist with any concerns you may have.